Effective Date: 05-16-2025
Last Updated: 05-16-2025
Welcome to Neonmat (“we,” “us,” or “our”). This Payment Policy outlines the terms governing transactions on our cross-border e-commerce platform. By placing an order, you agree to comply with the terms below.
1. Accepted Payment Methods
We accept the following payment options for international transactions:
Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
Digital Wallets: PayPal, Apple Pay, Google Pay.
Bank Transfers: Available for bulk or custom orders (contact support for details).
Note: Payment options may vary by country. Check your cart page for available methods.
2. Currency Options
Displayed Prices: Product prices are shown in USD. You may toggle to your local currency for estimates.
Conversion Fees: Final charges are processed in USD. Your bank may apply exchange rates or conversion fees—we are not responsible for these costs.
Dynamic Pricing: Prices may fluctuate due to exchange rate changes. The final amount charged is based on the rate at payment processing.
3. Payment Security
Encryption: All transactions are secured via SSL/TLS encryption and PCI DSS compliance.
Fraud Prevention: We reserve the right to verify transactions via CVV checks, address validation, or request additional ID documentation.
Third-Party Processors: Payments are processed through trusted partners (e.g., Stripe, PayPal). We do not store your full card details.
4. Taxes, Duties, & Customs
Sales Tax: Prices exclude import taxes, VAT, GST, or duties applicable in your country.
Customer Responsibility: You are responsible for paying all customs fees. Check your local regulations before ordering.
Duty Estimates: All orders are exclusive of the estimated duty deposit at checkout
5. Order Confirmation & Processing
Confirmation: Orders are confirmed via email once payment is authorized.
Processing Time: Allow 1–3 business days for payment verification before shipment.
Failed Payments: If payment fails, we will notify you to update your method. Orders are canceled after 72 hours of failed attempts.
6. Refunds & Cancellations
Cancellations: Request within 24 hours of purchase (before shipment).
Refunds: Refunds are issued in the original payment currency, minus transaction fees.
Cross-Border Fees: Currency conversion losses or bank fees are non-refundable.
Returns: Follow our [Return Policy] for instructions.
7. Disputes & Chargebacks
Resolution: Contact us at [email protected] before filing a chargeback. Unjustified chargebacks may result in account suspension.
Documentation: We reserve the right to submit transaction records to contest invalid disputes.
8. Compliance
We adhere to international trade laws, including:
GDPR (EU): Transparent data handling for EU customers.
CCPA (California): No sale of personal payment data.
Anti-Fraud Laws: Monitoring for suspicious activity.
9. Contact Us
For payment inquiries or issues:
Email: [email protected]
Live Chat: Available on our website.
Phone: [+1 7208035068]
Updates to This Policy
We may revise this policy to reflect changes in regulations or services. Significant updates will be notified via email or website banners.
Neonmat – Empowering Global Commerce with Secure, Transparent Transactions.