Effective Date: 05-16-2025
Last Updated: 05-16-2025
Welcome to Neonmat (“we,” “us,” or “our”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://neonmat.com or purchase our customized automotive lighting products. By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect information to provide and improve our services:
a. Information You Provide Directly
Account & Order Details: Name, email, shipping/billing address, phone number, payment information (credit card/PayPal), and custom design requests.
Communications: Messages via contact forms, emails, or customer support chats.
b. Automatically Collected Information
Technical Data: IP address, device type, browser, operating system, and usage patterns (via cookies, pixels, or analytics tools like Google Analytics).
Cookies: Session cookies (for login persistence) and analytics cookies (to improve site performance).
c. Third-Party Sources
Social Media**: Limited profile data if you log in via Facebook/Google.
Payment Processors: Transaction status from PayPal, Stripe, etc.
2. How We Use Your Information
We use your data for the following purposes:
Order Fulfillment: Process payments, ship products, and provide order updates.
Customer Support: Respond to inquiries, returns, or warranty claims.
Marketing: Send promotional emails (only with your consent; opt-out anytime).
Improvements: Analyze site traffic, personalize recommendations, and enhance user experience.
Legal Compliance: Prevent fraud, enforce terms, or comply with court orders.
3. Sharing Your Information
We disclose data only as necessary:
Service Providers: Payment gateways (Stripe, PayPal), shipping partners (FedEx, DHL,YunExpress), and cloud hosting services.
Legal Obligations: To authorities if required by law (e.g., subpoenas, tax audits).
Business Transfers: In mergers, acquisitions, or asset sales (data remains protected).
4. Your Rights & Choices
Depending on your jurisdiction, you may:
Access/Correct Data: Log into your account or contact us.
Delete Data: Request removal of personal information (exceptions apply for legal records).
Opt-Out: Unsubscribe from marketing emails via the link in each email.
CCPA “Do Not Sell”: We do not sell your data to third parties.
GDPR Rights: Withdraw consent, request data portability, or lodge complaints with EU supervisory authorities.
5. Data Security
We implement measures to protect your information:
Encryption: SSL/TLS for data transmission.
Access Controls: Limited employee access to sensitive data.
Regular Audits: Vulnerability assessments and system updates.
Note: No internet transmission is 100% secure—protect your account credentials.
6. Cookies & Tracking Technologies
We use cookies to:
Remember login sessions and shopping cart items.
Analyze site performance via Google Analytics.
Deliver targeted ads.
Adjust settings via your browser Cookie Preference Center.
7. International Data Transfers
Data may be processed outside your country (e.g., EU to US). We ensure safeguards like Standard Contractual Clauses (SCCs) for GDPR compliance.
8. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect their data.
9. Policy Updates
We may update this policy periodically. Changes will be posted here, with prior notice for material revisions.
10. Contact Us
For questions, requests, or concerns:
Company: AuroraFlow Auto LLC
Email Address: [email protected]
Tel: +1 7208035068
Address: 13395 Voyager Pkwy Colorado Springs, CO 80921, US