1. Returns Eligibility
- Package not shipped, refund only.
- If the product is defective or incorrect, we will bear the costs.
- If there is no problem with the product and the buyer simply wants to return the item for a refund, the return shipping fees and customs duties will be borne by the buyer.
2. Return Process
- Contact customer service at [email protected] or Tel +1 209 288 7621 to initiate a return.
- Include your order number and reason for return.
- Ship items to: Unit 402, No. 4, Weiye Building, Hetai Road, Baiyun District, Guangzhou, 510000 CN.
3. Refunds
- Refunds for “refund only” requests will be processed within 2-3 business days.
- Refunds are issued within 5-10 business days after receiving and inspecting returned items.
- Original payment method will be credited; shipping costs are non-refundable unless due to seller error.
4. Non-Returnable Items
- Personalized goods (custom products) cannot be returned.
- Products damaged by misuse or without proof of purchase are ineligible.
5. Exchanges
- To exchange a defective/wrong items, please contact customer service for assistance.
Policy Updates - Terms may be revised periodically. Check our website for the latest version.
Contact us:
Company: AuroraFlow Auto LLC
Email Address: [email protected]
Tel: +1 7208035068
Address: 13395 Voyager Pkwy Colorado Springs, CO 80921, US