When Will My Order Ship?
Receiving Time = Processing Time + Delivery Time
Processing Time:
Orders are processed within 1-3 business days . Peak season is 5-10 business days. (excluding weekends and holidays)
Delivery Time (depending on destination):
All orders come with free shipping (standard shipping by default).
For quick delivery, you can choose express shipping. Shipping costs calculated at checkout based on order weight/destination.
Shipping Methods
We offer various shipping methods to meet your needs:
| Shipping Method | Delivery Time | Area |
| Standard Shipping | 10-15 Working Days | United States |
| 5-9 Working Days | United Kingdom | |
| 7-15 Working Days | Germany, Spain | |
| 15-25 Working Days | United Arab Emirates, Canada, Denmark, France, Italy, Kazakhstan, Mexico, Norway, Portugal, Turkey, South Africa | |
| 12-35 Working Days | Austria, Australia, Belgium, Switzerland, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, South Korea, Kuwait, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Romania, Sweden, Singapore, Thailand, Ukraine | |
| Express Shipping | 2-5 Working Days | United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Denmark, Spain, Finland, Faroe Islands, France, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Japan, South Korea, Kuwait, Kazakhstan, Lithuania, Luxembourg, Malta, Mauritius, Mexico, Malaysia, Netherlands, Norway, New Zealand, Philippines, Poland, Qatar, Romania, Sweden, Singapore, Thailand, Turkey, Ukraine, United States, South Africa |
Shipping Delays: We are not liable for delays caused by carriers or unforeseen circumstances (e.g., weather, customs).
We do not ship to PO Box (APO/FPO/DPO) addresses.
Order Tracking
Tracking information is emailed once your order ships. Within 48 hours of shipment, you can go to the 4PX/YunExpress/Usps/DHL/Fedex Tracking Service’s website to track your package.
Track your parcels from service’s website of each carrier
DHL: https://www.dhl.com/en.html
Fedex: https://www.fedex.com/en-us/home.html
YunExpress: https://www.yunexpress.com
4PX: https://www.4px.com/view/index.html
Usps: https://www.usps.com
Order Modifications
Please contact us immediately. The order has not yet been processed, so you can modify the related information. Once the order begins processing, it cannot be modified.
Order Delay:
Please make sure your address information is completely correct.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Please check your email regularly.
Occasionally, the customization details for your personalized products may be incomplete or unclear, and we may need to confirm them with you. Failure to respond promptly may result in a delay to your order.
Damaged, defective, or missing items
Contact us within 7 days of delivery for damaged/incorrect items. Include order details and photos. We will process it for you as soon as possible.
Some orders may be shipped in multiple packages due to the carrier’s policies. If you receive a package with missing items, please contact us as soon as possible, and we will assist you in checking.
Taxes And Duties
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Contact Us
Company: AuroraFlow Auto LLC
Email Address: [email protected]
Tel: +1 7208035068
Address: 13395 Voyager Pkwy Colorado Springs, CO 80921, US